Privacy Policy

Who We Are

This website is operated by Tom Richardson Osteopathy, a registered osteopathy practice based in Leeds, LS1. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any questions about this policy or your personal data, please contact us at email@yourdomain.com.

What Data We Collect

We may collect and process the following personal data:

Name, email address, and phone number when you submit a contact or booking form
Details of your enquiry, including information about symptoms or conditions you share with us
Technical data such as your IP address, browser type, and pages visited (collected automatically via essential cookies)

How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiry or booking request
To provide osteopathic treatment and aftercare advice
To manage appointments and communicate with you about your care
To comply with legal and regulatory obligations, including those set by the General Osteopathic Council (GOsC)
To improve our website and the services we offer

Legal Basis for Processing

We process your data on the following legal grounds:

Consent: When you submit a contact form, you give explicit consent for us to process your data to respond to your enquiry.
Legitimate interest: We have a legitimate interest in managing our practice, responding to enquiries, and improving our services.
Legal obligation: We are required to retain certain records to comply with GOsC regulations and UK law.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for up to 12 months. Clinical records are retained for a minimum of 8 years in accordance with GOsC guidelines, or longer where required by law.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, where there is no compelling reason for its continued processing
The right to restrict or object to processing of your data
The right to data portability
The right to withdraw consent at any time

To exercise any of these rights, please contact us at email@yourdomain.com. We aim to respond to all requests within one calendar month.

Cookies

This website uses essential cookies only, which are necessary for the site to function correctly. These include a cookie consent preference cookie. We do not use advertising or tracking cookies. For more information, please see our cookie policy.

Third Parties

We do not sell, trade, or share your personal data with third parties for marketing purposes. Your data may be shared with:

Our website hosting provider, solely for the purpose of operating this website
Email service providers used to respond to your enquiries
Regulatory bodies where required by law (e.g. the General Osteopathic Council)

All third-party providers are required to process your data securely and in accordance with UK data protection law.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

Email: email@yourdomain.com
Phone: 07700 900 471
Address: Leeds, LS1

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled incorrectly. Visit ico.org.uk for more information.

Last updated: March 2025